Cover image for Who kidnapped excellence? : what stops us from giving and being our best
Who kidnapped excellence? : what stops us from giving and being our best
Personal Author:
First edition
Publication Information:
San Francisco : Berrett-Koehler Publishers, Inc., 2014
Physical Description:
x, 149 pages : illustrations ; 23 cm.
"In this entertaining parable, bestselling authors Paul and Britt tell how to give and be your best in five critical work dimensions - passion, competency, flexibility, communication, and ownership - and foster excellence in your organization"--provided by publisher


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PSZ JB 30000010334300 HD58.9 P384 2014 Open Access Book Advance Management

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Who Kidnapped Excellence?

Most companies talk about excellence, but what does excellence really mean? What specific attitudes and practices lead to excellence? Drawing on years of study and decades of experience, authors Harry Paul, John Britt, and Ed Jent have zeroed in on five core qualities of excellence. In this entertaining and enlightening book, they tell how to give and be your best in each of these five critical dimensions and foster excellence in your organization and in your life.

The book begins with a crime being committed- Excellence (personified) has been kidnapped, and Leadership assembles Excellence's team (Passion, Flexibility, Communication, Competency, and Ownership) and challenges them to work together to get their Excellence back.

And who is the culprit? Has Average kidnapped Excellence and replaced Excellence's team with his own- N. Different, N. Ept, N. Flexible, Miss Communication, and Poser? A mysterious ransom note sparks the struggle between Average and Excellence.

Integrated into this tale of organizational excellence is the story of Dave, a delivery man. The kidnapping causes Dave to contemplate his own life and relationships in a way that makes the paths of personal and organizational excellence cross and intertwine. Who Kidnapped Excellence? is a parable that helps organizations and individuals achieve their best in every aspect of their lives.

Author Notes

Harry Paul has over thirty years' experience in business, including management training and consulting, sales, distribution, product development, and international operations. He is the coauthor of six books, including Revved! (with Ross Reck) and the New York Times and Wall Street Journal bestseller Fish!
John Britt is director of healthcare solutions at Kforce. He has been assisting large organizations' leadership and management with change for over twenty years. He is the coauthor, with Ken Blanchard, of Who Killed Change?
Ed Jent has been a minister of education for the past twenty-six years and has served in Kentucky, Georgia, Tennessee, and Texas.

Table of Contents

Forewordp. ix
Introductionp. 1
1 Excellence Kidnappedp. 5
2 The Demand for the Return of Excellencep. 19
3 Average and His Team Get to Workp. 23
4 Below Averagep. 33
5 Passion Meets N. Differentp. 39
6 Competency Meets N. Eptp. 47
7 Flexibility Meets N. Flexibilityp. 55
8 Communication Meets Miss Communicationp. 63
9 Ownership Meets Poserp. 71
10 Leadership Meets the Employeesp. 81
11 What Every Leader, Manager, Supervisor, and Employee Must Know About Excellencep. 87
Epiloguep. 93
Now ELEVATE Your Excellence!p. 99
People and Companies Who 'Get It'p. 115
Jack, the Coffee Tastes Better When You Make It!p. 116
Baptist Hospitalp. 120
First Choice Home Medicalp. 125
Southwest Airlinesp. 129
Mitchells Family of Storesp. 132
Gait House Hotelp. 135
Acknowledgmentsp. 139
About the Authorsp. 141