Cover image for Engaging the hearts and minds of all your employees : how to ignite passionate performance for better business results
Engaging the hearts and minds of all your employees : how to ignite passionate performance for better business results
Personal Author:
Publication Information:
New York : McGraw-Hill, 2009
Physical Description:
viii, 213 p. : ill. ; 23 cm.


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PSZ JB 30000010252412 HF5549.5.M63 C65 2009 Open Access Book Book

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Employee engagement is the cornerstone of achieving a sustainable competitive advantage. In Engaging the Hearts and Minds of All Your Employees , leadership expert Lee J. Colan delivers the "how to" for inspiring your team so they deliver unparalleled value to your customers.

Proven at Fortune 500 companies across the globe, Colan's simple but powerful formula is this: meet your employees' basic intellectual and emotional needs, and they will perform at peak ability. Their minds and hearts will be fully engaged, they will be energetic and innovative-and they will keep your customers satisfied and loyal. To do this, he equips you with the practical tools to engage employees at all levels, and ignite the fire of "Passionate Performance."

With clear, concise strategies, Colan reveals how to view employees as human beings, not just workers, in order to fulfill their six basic needs: intellectual (Achievement, Autonomy, and Mastery) and emotional (Purpose, Intimacy, and Appreciation). He gives you concrete action steps to:

Identify ways to eliminate barriers to achievement Define boundaries within which employees have the autonomy to do their jobs Create a compelling purpose for your team Focus resources and time to best support your purpose Answer the Fundamental Four questions that employees are always asking, whether you hear them or not Create team rituals that help build intimacy

Packed with proven strategies for meeting your people's needs as well as instructive examples from stellar companies including Nordstrom, Southwest Airlines, Toyota, and General Electric, Engaging the Hearts and Minds of All Your Employees is your field guide for conquering your employee at a time.

Author Notes

Lee J. Colan, Ph.D. is a leadership expert, advisor, and an energizing speaker whose cut-through-the-clutter insights appear regularly in a wide range of print and on-line media. Lee has published seven rapid-read books designed for an information-rich, time-poor world. Virtually every Fortune 500 company, as well as many smaller companies, have experienced the positive impact of Lee's practical approach.

Table of Contents

Introductionp. 1
Part I Getting Your Head (and Your Heart) around Engagementp. 11
1 The Anatomy of Passionate Performancep. 13
2 I Quit, but Forgot to Tell Youp. 25
3 100 Percent Commitmentp. 33
4 The Big Payoffp. 37
Part II The Intellectual Side: Engaging the Mindp. 45
5 The Need for Achievementp. 51
6 The Need for Autonomyp. 69
7 The Need for Masteryp. 85
Part III The Emotional Side: Engaging the Heartp. 103
8 The Need for Purposep. 109
9 The Need for Intimacyp. 125
10 The Need for Appreciationp. 141
Part IV Igniting the Firep. 153
11 Leading the Way with Courage and Humilityp. 155
12 Against All Odds, Persevere!p. 161
13 Carrying the Torchp. 167
14 Passing the Torchp. 173
Appendix A Passionate Performance Leadership Profilep. 175
Appendix B Inspirational Quotes to Help Ignite Passionate Performancep. 183
Appendix C Checklist for Engaging Meetingsp. 191
Appendix D Passionate Performance Killersp. 195
Appendix E Leading on Purposep. 197
Notesp. 199
Indexp. 203
About the Authorp. 209