Cover image for Lean enterprise systems : using IT for continuous improvement
Lean enterprise systems : using IT for continuous improvement
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Hoboken, NJ : Wiley-Interscience, 2006


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PSZ JB 30000004728097 TS183 B44 2006 Open Access Book

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Learn how Lean IT can help companies deliver better customerservice and value

Lean Enterprise Systems effectively demonstrates how the techniquesderived from Lean Manufacturing, combined with the thoughtfulapplication of information technology, can help all enterprisesimprove business performance and add significant value for theircustomers. The author also demonstrates how the basic concepts ofLean Manufacturing can be applied to create agile and responsiveLean IT.

The book is divided into three parts that collectively explore howpeople, processes, and technology combine forces to facilitatecontinuous improvement:
* Part One: Building Blocks of the Lean Enterprise sets forth theessentials of Lean. Readers discover where, when, and how Lean ITadds substantial value to the Lean Enterprise through integratedprocesses of planning, scheduling, execution, control, and decisionmaking across the full spectrum of operations.
* Part Two: Building Blocks of Information Systems explores theprimary components of an enterprise information system and howthese components may be integrated to improve the flow ofinformation supporting value streams. Readers learn how informationsystems help organize and deliver knowledge when and where it'sneeded.
* Part Three: Managing Change with IT demonstrates how the skillfulcombination of process and information technology improvementsempowers people to continuously improve the Lean Enterprise.Readers develop the skills to exploit emerging informationtechnology tools and change management methods, crafting a Lean ITframework-reducing waste, complexity, and lead time-while addingmeasurable value.

Executives, managers, and improvement teams across a broad range ofindustries, as well as IT professionals, can apply the techniquesdescribed in this publication to improve performance, add value,and create competitive advantage. The book's clear style andpractical focus also makes it an excellent textbook for upper-levelundergraduate and graduate courses in business, operationsmanagement, and business information systems.

Author Notes

STEVE BELL is President and cofounder of Steady Improvement, Inc., a management consulting firm dedicated to improving business effectiveness through the alignment of people, processes, and information technology. He is a Certified Fellow in Production and Inventory Management (CFPIM) by the Association for Operations Management (APICS).

Reviews 1

Choice Review

Bell lays the foundation of this book on lean enterprise systems and information technology (IT) with a discussion of lean operations, value stream mapping, and production and inventory cycles in part 1. Part 2, "Building Blocks of Information Systems," describes enterprise resource planning (ERP), customer relationship management (CRM), and product life cycle management (PLM) software systems. Part 3, "Managing Change with IT," treats event management, performance management, and continuous improvement with IT. Bell acknowledges the issue of whether or not IT by itself has a significant impact on business and weighs in that by using IT to standardize value streams and business processes, an environment for agile development and continuous improvement can be created. Overall, the focus is more on the information flow from the operational processes and less on the technology driving the system; e.g., the topic of relational databases is accorded just a few paragraphs. A substantial amount of detailed information about business and manufacturing processes is presented, and this book would well serve the technology professional lacking that particular knowledge. However, a reader with solid process control background might not find enough technology detail to be useful. ^BSumming Up: Optional. Graduate students; professionals. J. L. Waterhouse University of Kansas

Table of Contents

ForewordC. Ptak
Preface: The Goal of this Book
Part I Building Blocks of The Lean Enterprise
1 Lean and IT: The Human Factor
2 Realizing the Value of Lean
3 Three Stages of Lean Evloution
4 Fundamentals of Production and Inventory Management
5 Lean Planning and Execution
Part II Building Blocks of Information Systems
6 Charting the Enterprise Software Universe
7 Integrating the Value Streams
8 Managing Knowledge for Competitive Advantage
Part III Managing Change with It
9 The Event-Driven Lean Enterprise
10 Linking Strategy with Action: Performance Management
11 Lean IT: Applying Continuous Improvement to Information Systems
Postscript: Zen and the Art of Lean Manufacturing