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Title:
Crash course in managing people
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Publication Information:
London : Kogan Page, 2002
ISBN:
9780749438340
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Item Category 1
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PSZ KL 30000010053737 HF5549.5.M63 C534 2002 Open Access Book
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Summary

Summary

* Crash Course Series books offer rapid, structured introductions to key managment skills


Author Notes

Brian Clegg is a business and popular science writer and a creativity consultant.
Paul Birch is a change and creativity consultant and trainer.


Excerpts

Excerpts

1 Getting the basics Managing people? Leadership Motivation Coaching Interviewing Getting started 2 Work plan Introducing the course Checklist 3 The course Unit 1: A taster 1.1 Exercise: Understanding your style 1.2 Technique: Culture 1.3 Technique: Creating a team 1.4 Exercise: Becoming a figure-of-eight person 1.5 Exercise: It's catching Unit 2: Inspiration 2.1 Technique: Charisma 2.2 Technique: Being an inspiration 2.3 Exercise/Technique: Getting your inspiration 2.4 Technique: Learning to love your business and staff 2.5 Technique: Learning to love your customers and suppliers Unit 3: Leader as navigator: strategy and direction 3.1 Exercise: Leadership and management 3.2 Exercise/Technique: Vision and mission 3.3 Technique: Strategy 3.4 Exercise/Technique: Setting goals 3.5 Exercise/Technique: Developing a business plan Unit 4: The murderous meeting 4.1 Exercise/Technique: Meetings and how to chair them 4.2 Exercise/Technique: Meetings and how to develop them 4.3 Exercise/Technique: Meetings and how to kill them 4.4 Exercise: Visible improvement 4.5 Technique: Break time Unit 5: It's hard at the top: dealing with stress 5.1 Exercise/Technique: Using stress 5.2 Exercise: Learning to relax 5.3 Technique: Get fit 5.4 Exercise/Technique: Getting beneath anxiety 5.5 Exercise/Technique: Stop and think Unit 6: Words, words: communicating 6.1 Exercise/Technique: Conversations 6.2 Technique: Networking 6.3 Technique: Publish or be damned 6.4 Exercise: Eye eye 6.5 Exercise: Open questions Unit 7: Knowledge is power 7.1 Exercise/Technique: Technical competence 7.2 Exercise/Technique: Knowing your competitors and customers 7.3 Technique: Knowing your people 7.4 Technique: Knowing yourself 7.5 Technique: Keeping abreast Unit 8: Responsibility and influence 8.1 Exercise/Technique: Taking responsibility 8.2 Technique: Teaching responsibility 8.3 Technique: How to be an ideal leader 8.4 Technique: Saying 'No' 8.5 Exercise: Two-faced management Unit 9: Reward and recognition 9.1 Technique: Arrivals 9.2 Technique: Reward 9.3 Technique: Recognition 9.4 Exercise/Technique: Somewhere to go 9.5 Technique: Small gifts and big sums Unit 10: Injecting energy 10.1 Exercise/Technique: Energy 10.2 Technique: Leading a team over time 10.3 Exercise: Being obsessive 10.4 Technique: Being ubiquitous 10.5 Technique: Warm-ups Unit 11: Embracing change 11.1 Technique: Creating change 11.2 Technique: Change control 11.3 Technique: Change as motivator 11.4 Exercise/Technique: Motivational marketing 11.5 Exercise/Technique: The hardest cut Unit 12: Beating the system 12.1 Technique: Destroying the system from the inside 12.2 Exercise/Technique: Bureaucracy and how to develop it 12.3 Exercise/Technique: Bureaucracy and how to kill it 12.4 Exercise/Technique: Making it sane 12.5 Technique: Doing yourself out of a job Unit 13: Messages: more communicating 13.1 Exercise/Technique: E-motivation 13.2 Exercise: The genuine article 13.3 Technique: Giving feedback 13.4 Exercise: Your body 13.5 Exercise: Non-verbal replies Unit 14: Delegation and trust 14.1 Technique: Delegation 14.2 Technique: Responsibility 14.3 Technique: Recognized authority 14.4 Exercise: Managing George 14.5 Technique: Backing off Unit 15: The right person for the right job 15.1 Technique: 360 degree appraisals 15.2 Technique: Appropriate appraisal 15.3 Exercise/Technique: Catch them doing it right 15.4 Exercise: What do they look like? 15.5 Exercise/Technique: Assessing test results Unit 16: Difficult cases and troublemakers 16.1 Exercise: Daggers drawn 16.2 Technique: Confronting troublemakers 16.3 Exercise: The earnest objector 16.4 Exercise: Playing favourites 16.5 Technique: Reluctance to improve Unit 17: Putting on a show 17.1 Exercise/Technique: Risk and failure 17.2 Technique: Energy transfer 17.3 Technique: Lasers and dry ice 17.4 Technique: Quality content 17.5 Technique: Spice it up Unit 18: You can't motivate 18.1 Technique: Contributors 18.2 Exercise: Do it themselves 18.3 Technique: Perspective shift 18.4 Technique: Personal projects 18.5 Exercise/Technique: Overcoming a lifetime of learning Unit 19: Training and learning 19.1 Technique: Developing others 19.2 Technique: Train tracks 19.3 Technique: Train strain 19.4 Technique: Knowing what you know 19.5 Technique: Learning and learning styles Unit 20: The F word 20.1 Exercise/Technique: Portfolio matching 20.2 Technique: The tea bag 20.3 Technique: Celebration time 20.4 Exercise/Technique: The F word 20.5 Exercise: Building relationships Unit 21: Pitching it right 21.1 Technique: Stretch but don't stress 21.2 Technique: Being realistic 21.3 Technique: Being unrealistic 21.4 Technique: Establishing pace 21.5 Technique: 'I can't do it' Unit 22: Coaching in all directions 22.1 Exercise: Coaching outside work 22.2 Technique: Coaching with others 22.3 Exercise/Technique: Coaching your boss 22.4 Technique: Coaching your peers 22.5 Technique: Coaching yourself Unit 23: Modelling the role 23.1 Exercise/Technique: Watch my feet, not my lips 23.2 Technique: Honesty is the best policy 23.3 Exercise/Technique: Going the extra mile 23.4 Technique: Love 23.5 Technique: Role models Unit 24: Preparation for interviews 24.1 Exercise/Technique: Understanding the job 24.2 Exerxise/Technique: Sifting application 24.3 Technique: Information checklist 24.4 Technique: Environment checklist 24.5 Selling checklist Unit 25: Notes and listening 25.1 Technique: Ask them 25.2 Technique: What did I say? 25.3 Technique: Checking for understanding 25.4 Exercise/Technique: Great note taking 25.5 Exercise/Technique: Using silence Unit 26: Decisions and choices 26.1 Exercise: Decisions, decisions, decisions 26.2 Exercise/Technique: Setting criteria 26.3 Exercise/Technique: Simple option evaluation 26.4 Exercise/Technique: Sophisticated option evaluation 26.5 Technique: Comparing apples and oranges Unit 27: Coping with time 27.1 Exercise/Technique: Diaries 27.2 Exercise/Technique: Mastering time 27.3 Technique: Marking time 27.4 Exercise: Now is all you can do 27.5 Technique: Quick results Unit 28: Questions, questions 28.1 Personality and skills 28.2 Business awareness and teamwork 28.3 Leadership and manageability 28.4 Self-starter and creativity 28.5 Shocks and analytical thinking Unit 29: Removing demotivators 29.1 Exercise: Money, money, money 29.2 Technique: Promises, promises 29.3 Technique: The rumour mill 29.4 Technique: No secrets 29.5 Exercise/Technique: Positive visualization Unit 30: Subtle inspiration 30.1 Technique: Own pocket 30.2 Technique: Taskforce opportunities 30.3 Exercise/Technique: What's in it for me? 30.4 Exercise/Technique: Ambience chasers 30.5 Technique: On the up 4 Review Pulling it together Collected reading list Appendix Techniques with high personal development ratings Techniques with high leadership ratings Techniques with high motivation ratings Techniques with high coaching ratings Techniques with high interviewing ratings Techniques with high fun ratings Index 1 Getting the basics Managing people? Leadership Motivation Coaching Interviewing Getting started 2 Work plan Introducing the course Checklist 3 The course Unit Excerpted from Crash Course in Managing People by Brian Clegg, Paul Birch All rights reserved by the original copyright owners. Excerpts are provided for display purposes only and may not be reproduced, reprinted or distributed without the written permission of the publisher.

Table of Contents

Introductionp. 1
1 Getting the basicsp. 3
Managing people?p. 3
Leadershipp. 3
Motivationp. 8
Coachingp. 17
Interviewingp. 24
Getting startedp. 31
2 Work planp. 32
Introducing the coursep. 32
Checklistp. 33
3 The coursep. 41
Unit 1 A tasterp. 42
1.1 Exercise: Understanding your stylep. 43
1.2 Technique: Culturep. 45
1.3 Technique: Creating a teamp. 46
1.4 Exercise: Becoming a figure-of-eight personp. 47
1.5 Exercise: It's catchingp. 49
Unit 2 Inspirationp. 50
2.1 Technique: Charismap. 51
2.2 Technique: Being an inspirationp. 52
2.3 Exercise/Technique: Getting your inspirationp. 53
2.4 Technique: Learning to love your business and staffp. 54
2.5 Technique: Learning to love your customers and suppliersp. 56
Unit 3 Leader as navigator--strategy and directionp. 58
3.1 Exercise: Leadership and managementp. 59
3.2 Exercise/Technique: Vision and missionp. 61
3.3 Technique: Strategyp. 63
3.4 Exercise/Technique: Setting goalsp. 65
3.5 Exercise/Technique: Developing a business planp. 66
Unit 4 The murderous meetingp. 67
4.1 Exercise/Technique: Meetings and how to chair themp. 68
4.2 Exercise/Technique: Meetings and how to develop themp. 70
4.3 Exercise/Technique: Meetings and how to kill themp. 71
4.4 Exercise: Visible improvementp. 72
4.5 Technique: Break timep. 73
Unit 5 It's hard at the top--dealing with stressp. 74
5.1 Exercise/Technique: Using stressp. 75
5.2 Exercise: Learning to relaxp. 76
5.3 Technique: Get fitp. 77
5.4 Exercise/Technique: Getting beneath anxietyp. 78
5.5 Exercise/Technique: Stop and thinkp. 79
Unit 6 Words, words--communicatingp. 80
6.1 Exercise/Technique: Conversationsp. 81
6.2 Technique: Networkingp. 82
6.3 Technique: Publish or be damnedp. 83
6.4 Exercise: Eye eyep. 84
6.5 Exercise: Open questionsp. 85
Unit 7 Knowledge is powerp. 86
7.1 Exercise/Technique: Technical competencep. 87
7.2 Exercise/Technique: Knowing your competitors and customersp. 88
7.3 Technique: Knowing your peoplep. 90
7.4 Technique: Knowing yourselfp. 91
7.5 Technique: Keeping abreastp. 92
Unit 8 Responsibility and influencep. 93
8.1 Exercise/Technique: Taking responsibilityp. 94
8.2 Technique: Teaching responsibilityp. 95
8.3 Technique: How to be an ideal leaderp. 96
8.4 Technique: Saying 'No'p. 97
8.5 Exercise: Two-faced managementp. 98
Unit 9 Reward and recognitionp. 99
9.1 Technique: Arrivalsp. 100
9.2 Technique: Rewardp. 101
9.3 Technique: Recognitionp. 102
9.4 Exercise/Technique: Somewhere to gop. 103
9.5 Technique: Small gifts and big sumsp. 104
Unit 10 Injecting energyp. 106
10.1 Exercise/Technique: Energyp. 107
10.2 Technique: Leading a team over timep. 108
10.3 Exercise: Being obsessivep. 109
10.4 Technique: Being ubiquitousp. 110
10.5 Technique: Warm-upsp. 111
Unit 11 Embracing changep. 112
11.1 Technique: Creating changep. 113
11.2 Technique: Change controlp. 114
11.3 Technique: Change as motivatorp. 115
11.4 Exercise/Technique: Motivational marketingp. 116
11.5 Exercise/Technique: The hardest cutp. 117
Unit 12 Beating the systemp. 118
12.1 Technique: Destroying the system from the insidep. 119
12.2 Exercise/Technique: Bureaucracy and how to develop itp. 120
12.3 Exercise/Technique: Bureaucracy and how to kill itp. 121
12.4 Exercise/Technique: Making it sanep. 122
12.5 Technique: Doing yourself out of a jobp. 123
Unit 13 Messages--more communicatingp. 124
13.1 Exercise/Technique: E-motivationp. 125
13.2 Exercise: The genuine articlep. 126
13.3 Technique: Giving feedbackp. 127
13.4 Exercise: Your bodyp. 128
13.5 Exercise: Non-verbal repliesp. 129
Unit 14 Delegation and trustp. 130
14.1 Technique: Delegationp. 131
14.2 Technique: Responsibilityp. 133
14.3 Technique: Recognized authorityp. 134
14.4 Exercise: Managing Georgep. 135
14.5 Technique: Backing offp. 136
Unit 15 The right person for the right jobp. 138
15.1 Technique: 360 degree appraisalsp. 139
15.2 Technique: Appropriate appraisalp. 140
15.3 Exercise/Technique: Catch them doing it rightp. 141
15.4 Exercise: What do they look like?p. 142
15.5 Exercise/Technique: Assessing test resultsp. 144
Unit 16 Difficult cases and troublemakersp. 146
16.1 Exercise: Daggers drawnp. 147
16.2 Technique: Confronting troublemakersp. 149
16.3 Exercise: The earnest objectorp. 150
16.4 Exercise: Playing favouritesp. 151
16.5 Technique: Reluctance to improvep. 152
Unit 17 Putting on a showp. 153
17.1 Exercise/Technique: Risk and failurep. 154
17.2 Technique: Energy transferp. 156
17.3 Technique: Lasers and dry icep. 157
17.4 Technique: Quality contentp. 158
17.5 Technique: Spice it upp. 159
Unit 18 You can't motivatep. 160
18.1 Technique: Contributorsp. 161
18.2 Exercise: Do it themselvesp. 162
18.3 Technique: Perspective shiftp. 163
18.4 Technique: Personal projectsp. 164
18.5 Exercise/Technique: Overcoming a lifetime of learningp. 165
Unit 19 Training and learningp. 166
19.1 Technique: Developing othersp. 167
19.2 Technique: Train tracksp. 168
19.3 Technique: Train strainp. 169
19.4 Technique: Knowing what you knowp. 170
19.5 Technique: Learning and learning stylesp. 171
Unit 20 The F wordp. 172
20.1 Exercise/Technique: Portfolio matchingp. 173
20.2 Technique: The tea bagp. 174
20.3 Technique: Celebration timep. 175
20.4 Exercise/Technique: The F wordp. 176
20.5 Exercise: Building relationshipsp. 177
Unit 21 Pitching it rightp. 179
21.1 Technique: Stretch but don't stressp. 180
21.2 Technique: Being realisticp. 181
21.3 Technique: Being unrealisticp. 182
21.4 Technique: Establishing pacep. 183
21.5 Technique: 'I can't do it'p. 184
Unit 22 Coaching in all directionsp. 185
22.1 Exercise: Coaching outside workp. 186
22.2 Technique: Coaching with othersp. 187
22.3 Exercise/Technique: Coaching your bossp. 188
22.4 Technique: Coaching your peersp. 189
22.5 Technique: Coaching yourselfp. 190
Unit 23 Modelling the rolep. 191
23.1 Exercise/Technique: Watch my feet, not my lipsp. 192
23.2 Technique: Honesty is the best policyp. 193
23.3 Exercise/Technique: Going the extra milep. 194
23.4 Technique: Lovep. 195
23.5 Technique: Role modelsp. 196
Unit 24 Preparation for interviewsp. 197
24.1 Exercise/Technique: Understanding the jobp. 198
24.2 Exercise/Technique: Sifting applicationsp. 199
24.3 Technique: Information checklistp. 201
24.4 Technique: Environment checklistp. 203
24.5 Technique: Selling checklistp. 205
Unit 25 Notes and listeningp. 207
25.1 Technique: Ask themp. 208
25.2 Technique: What did I say?p. 209
25.3 Technique: Checking for understandingp. 210
25.4 Exercise/Technique: Great note takingp. 211
25.5 Exercise/Technique: Using silencep. 213
Unit 26 Decisions and choicesp. 214
26.1 Exercise: Decisions, decisions, decisionsp. 215
26.2 Exercise/Technique: Setting criteriap. 216
26.3 Exercise/Technique: Simple option evaluationp. 217
26.4 Exercise/Technique: Sophisticated option evaluationp. 218
26.5 Technique: Comparing apples and orangesp. 220
Unit 27 Coping with timep. 221
27.1 Exercise/Technique: Diariesp. 222
27.2 Exercise/Technique: Mastering timep. 223
27.3 Technique: Marking timep. 224
27.4 Exercise: Now is all you can dop. 225
27.5 Technique: Quick resultsp. 227
Unit 28 Questions, questionsp. 228
28.1 Personality and skillsp. 229
28.2 Business awareness and teamworkp. 230
28.3 Leadership and manageabilityp. 232
28.4 Self-starter and creativityp. 234
28.5 Shocks and analytical thinkingp. 236
Unit 29 Removing demotivatorsp. 238
29.1 Exercise: Money, money, moneyp. 239
29.2 Technique: Promises, promisesp. 240
29.3 Technique: The rumour millp. 241
29.4 Technique: No secretsp. 242
29.5 Exercise/Technique: Positive visualizationp. 243
Unit 30 Subtle inspirationp. 244
30.1 Technique: Own pocketp. 245
30.2 Technique: Taskforce opportunitiesp. 246
30.3 Exercise/Technique: What's in it for me?p. 247
30.4 Exercise/Technique: Ambience chasersp. 248
30.5 Technique: On the upp. 249
4 Reviewp. 251
Pulling it togetherp. 251
Collected reading listp. 252
Appendixp. 254
Techniques with high personal development ratingsp. 254
Techniques with high leadership ratingsp. 255
Techniques with high motivation ratingsp. 256
Techniques with high coaching ratingsp. 258
Techniques with high interviewing ratingsp. 258
Techniques with high fun ratingsp. 259