Cover image for Leadership through people skills
Leadership through people skills
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Publication Information:
New York : McGraw-Hill Trade, 2004


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PSZ JB 30000010028969 HD57.7 L438 2004 Open Access Book
Razak School 30000005120716 HD57.7 L438 2004 Open Access Book

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The pioneers of the Dimensional Model for managerial behavior demonstrate how to master skills that boost productivity

Robert Lefton and Victor Buzzotta, cofounders of Psychological Associates, have revolutionized managerial procedure with their Dimensional Model--a behavioral standard that has been adapted and imitated by companies all over the world.

Leadership Through People Skills outlines this model, as the authors explain in detail how people skills work and provide exercises designed to improve them. They also offer strategies for using these skills in the right situations, at the right times, in the right ways with direct reports, peers, and bosses.

Managers will learn how to improve their:

Sizing-up skills: interacting effectively through appropriate action Communication skills: strategies for finding out what others are thinking Motivational skills: giving people a compelling reason to do their best Adaptive skills: fitting actions to the people for whom they are intended

Author Notes

Robert E. Lefton, Ph.D. is cofounder, president and co-CEO of Psychological Associates
Victor R. Buzzotta, Ph.D. is cofounder, co-CEO, and Chairman of the Board of Psychological Associates, and CEO of Dimensional Worldwide

Table of Contents

Acknowledgmentsp. iii
Chapter 1 Leadership, People Skills, and Youp. 1
Chapter 2 How You Manage Nowp. 9
Chapter 3 Leadership Styles with Direct Reportsp. 15
Chapter 4 Leadership Styles with Peers and Bossesp. 31
Chapter 5 The Behavior Mixp. 45
Chapter 6 What Difference Does It Make?p. 55
Chapter 7 Motivationp. 69
Chapter 8 Creating Receptivity to Your Ideasp. 89
Chapter 9 Probingp. 95
Chapter 10 Presentation Skillsp. 119
Chapter 11 A Format for Q4 Interactionp. 133
Chapter 12 Coaching and Developing Direct Reportsp. 139
Chapter 13 Q4 Strategies for Direct Reportsp. 153
Chapter 14 Q4 Strategies for Peers and Bossesp. 171
Chapter 15 Teams and Teamworkp. 195
Chapter 16 Self-developmentp. 207
Appendix A Does the Dimensional Model Fit the Facts?p. 215
Appendix B Frequently Asked Questions About Q4 Leadershipp. 221
Bibliographyp. 227
Indexp. 231